Rockleigh Court Surgery
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HOW DO I...
OBTAIN TELEPHONE ADVICE?

There are often times when a little advice from the doctor or nurse about a health problem or medication is all that is needed. Please telephone either before or at the end of surgery times for this information.

NHS Direct

You can phone NHS Direct at any time for advice on 0845 46 47, or contact NHS Direct online at www.nhsdirect.nhs.uk

HOW DO I...
MAKE AN APPOINTMENT?

An appointment system is in operation. Appointments may be made personally or by telephoning the surgery 01277 223844 between 8.00am and 6.30pm Monday to Friday and between 8.30 and 11.30am Saturday.

If your own doctor is not personally available to see you, you will be able to see one of the other doctors in the practice. Please do not ring the surgery for an appointment before 8.00am or after 6.30pm as the surgery switchboard is not open outside these hours.

HOW DO I...
OBTAIN HOME VISITS?

Home visits are only for those who are too ill or infirm to come to the surgery. The doctor can see several patients in surgery in the time that it takes to make one home visit and they have better equipment and facilities at the surgery to examine you and treat your problem. Transport problems are not an acceptable reason for requesting a home visit. Requests for home visits should be made before 12 noon to give the doctors time to plan their day and ensure the visits can be made.

HOW DO I...
OBTAIN RESULTS OF TESTS (EXCLUDING PREGNANCY)?

You will be told approximately how long it will take for a test result to come to the doctor. Please telephone the surgery after this period between 1.00 and 4.00pm.

Results will only be given to the patient, or in the case of young children, to the parents/guardians, not to anyone else phoning on the patient’s behalf.

Sometimes it will be necessary for you to speak to the doctor directly or make an appointment with them. The receptionist will advise you if this is necessary.

Pregnancy Tests

Results of pregnancy tests are not given over the telephone. At the time of arranging the test, patients will be asked to make an appointment with the doctor for a week ahead when they will be advised of the test result.

Blood Tests

Blood tests are no longer undertaken at the surgery, unless authorised exceptionally by a doctor, as the local Primary Care Trust (South West Essex PCT) has made alternative provision for Brentwood patients at Brentwood Community Hospital or Queens Hospital. Appointments must be made for all blood tests except at Queens, which is an “open access”service.