Rockleigh Court Surgery

SURGERY HOURS

EXTENDED SURGERY HOURS
The routine appointments on Saturday mornings are available to book up to seven working days in advance.The provision of this additional service means that we will no longer carry out home visits or accept emergency appointments on Saturday mornings. If you do need to see a doctor urgently on a Saturday morning and there are no routine appointment slots available, you will need to contact the out-of-hours emergency service on 0845 602 1807.

OCCASIONAL AFTERNOON CLOSURES
On about eight afternoons a year - varied between Tuesdays, Wednesdays and Thursdays - Rockleigh Court Surgery closes, along with all the other surgeries in Brentwood, from 1.00pm for the rest of the day, so that doctors, nurses and other staff can meet for training purposes. At these times, emergency cover is provided by the deputising doctor service to which calls are diverted when patients telephone the surgery.

EMERGENCIES
During surgery hours telephone the receptionist on 01277 223844 and make it clear that the case is urgent. She will be able to make you an urgent appointment or, if necessary, ask a doctor to telephone you to discuss the problem.
When the surgery is closed please still telephone 01277 223844. The Primary Care Trust have responsibility for providing care for our patients outside surgery hours and the call will automatically be diverted to the emergency service they have arranged.

NHS DIRECT
You can phone NHS Direct at any time for advice on 0845 46 47, or contact NHS Direct online at www.nhsdirect.nhs.uk

DISABLED ACCESS
The building is accessible at ground level and there is a lift to the upper floors. Toilet facilities for the disabled are also provided.

CHAPERONES
Chaperones are not routinely provided to patients during an examination by a doctor. Some patients may prefer to have a chaperone with them; the doctor will fully understand the patient's concerns and will be happy to arrange for an appropriate member of staff to be present during the examination at the patient's request - please do not be afraid to ask.
Provision of a chaperone may not always be practical without prior notice. In this case it may be necessary for another appointment to be made.

SERVICES PROVIDED
The following services are provided at the surgery:
• The provision of primary medical services during core hours to patients registered with the practice or patients living temporarily within the practice boundary who are accepted for registration as temporary residents
• Cervical screening services
• Contraceptive services
• Vaccinations and immunisations
• Childhood vaccinations and immunisations
• Child health surveillance services
• Maternity medical services
• Minor injuries
• Minor surgery
• Influenza vaccinations to those aged 65+ and those in designated 'at risk' groups.
• Anti-coagulation monitoring
• The provision of near patient testing
• Care of patients with depression